COMPLAINTS POLICY – Team Group Rentals Limited

Last updated: 23 November 2025

1. Purpose

We aim to provide exceptional service.

If you are dissatisfied, we encourage you to make a complaint so we can resolve it promptly.

2. How to Make a Complaint

You may submit a complaint by emailing:

📧 complaints@teamgrouprentals.co.nz

Please include:

• Your name
• Contact information
• Details of the complaint

3. How We Will Respond

• We will acknowledge your complaint within 2 working days.
• We will investigate thoroughly.
• We aim to provide a resolution within 10 working days.

If more time is needed, we will inform you.

4. Escalation

If you are not satisfied with the outcome, you may contact:

• Tenancy Services
• The Tenancy Tribunal
• Consumer Protection