PRIVACY POLICY – Team Group Rentals Limited

Last updated: 23 November 2025

1. Introduction

Team Group Rentals (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, or tenancy application processes.

By using our website or our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following information:

1. Information You Provide Directly

Name
Contact details (email, phone number, address)
Tenancy application details
Identification documents
Employment information
Emergency contact details
Maintenance requests
Communication records

2.2 Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type
Cookies and tracking data
Pages visited
Time spent on our website

See our Cookie Policy for more detail.

3. How We Use Your Information

We may use your information to:

Communicate with you
Process tenancy applications
Manage rental properties
Carry out credit, reference, or background checks
Respond to maintenance requests
Improve our website and services
Meet legal obligations

4. Sharing Your Information

We may share your information with:

Property owners
Contractors and tradespeople
Credit reporting agencies
Previous landlords, referees, and employers
Insurers and insurance assessors
Law enforcement (where required)
IT and website service providers

We only share what is necessary for the purpose of delivering our services.

5. Data Storage & Security

We take reasonable steps to protect your data from:

Loss
Misuse
Unauthorised access
Disclosure

However, no system is completely secure. We cannot guarantee absolute protection.

6. Your Rights

You may request to:

Access your personal information
Correct any inaccurate information
Ask how your information has been used

To make a request, email admin@teamgrouprentals.co.nz.

7. Retention of Information

We retain information only as long as necessary for:

Legal, regulatory, and accounting requirements
Tenancy management

8. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website.

9. Contact Us

If you have any questions, contact us at:

📧 admin@teamgrouprentals.co.nz